We held a private event at The Belfry with around 100 guests and booked over 10 hotel rooms. While the events team were excellent, the hotel itself was hugely disappointing.
Despite booking multiple rooms, the hotel refused to offer a group rate, yet Expedia was cheaper than booking direct.
Check-in was painfully slow, even though we arrived over an hour after check-in opened. The biggest issue was being given a room with **no window**. Charging over £180 per night (and up to £350 the day before) for a windowless room is unacceptable. We had to complain before being moved the following day, meaning we still spent our first night in that room.
The rooms are basic and nowhere near luxury standard. It felt more like a Premier Inn with a golf course than a luxury resort. There was no air conditioning, only a small fan, and the blinds didn't block the daylight.
We also weren't told where breakfast, the spa or other facilities were, despite being part of a large group booking. There was no room servicing, fresh towels or turndown service during our stay.
For a booking of over 10 rooms and an event of 100 guests, it was disappointing that the hotel wouldn't even offer the host a complimentary room upgrade.
The spa was packed with screaming children during half-term, with no adults-only sessions, making it impossible to relax.
Overall, The Belfry is significantly overpriced for what it offers. Aside from the excellent events team, I wouldn't recommend staying here.
Free parking