InterContinental Kansas City at The Plaza by IHG

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This is a wonderful hotel. It should have a 4.8 rating. It is the original classic property that once was the Alameda Plaza in the 1970s and the Ritz Carlton in the 1990s. It has old world KC charm overlooking the beautiful Country Club Plaza but new interior. Brunch is outstanding. Staff are helpful, very friendly, and professional and extremely knowledgeable for those that may not know the area. Outdoor pool area is fantastic with plenty of room to lounge.

Love the location. Nice size room. Clean and comfortable.

Excellent experience! We stayed one night on a staycation and staff and room were amazing! Thank you!

Property (or at least my room and the garage) need maintenance. Room was run down- barely cleaned- chunks of dust bunnies in the middle of the floor. Bathroom floor had dirt sitting on it- as if someone with work boots had walked through it. Wallpaper peeling off bathroom walls. No lock on bathroom door- no hand soap in bathroom; it was equipped with shampoo at the sink- to wash hands. I did not respond to texts from front desk, asking how my stay was- so that’s my fault. I was on a trip for a college orientation for our daughter and wasn’t in the room more than to sleep and grab a quick shower. Day one- barista was friendly and outgoing. Second day- same barista was rude and seemed annoyed that I placed an order that required her to work, an order that consisted of 3 drinks. Perhaps a bad day- perhaps because the manager wasn’t present as they were the prev day- she was showing her true customer service- not sorry that my day starts at 4am- and I only waited until 6:45; they open at 6:30, to come down to the coffee shop- but - you’re open- I don’t need to apologize! Garage gates were up, 24/7- yet charged $30 per day- for self parking that ANYONE could have used- without paying. Credit card charged $100 more than reservation booking showed- still waiting for final confirmation- checked out yesterday at about 9am- no final bill provided nor receipt- so we shall see if they lower the charged amount or if I have to file a complaint with my credit card company.

The room was nice and clean. I did have to request for the balcony door to be repaired and for the soaps to be refilled but those happened immediately. The pool was lovely, although they were out of towels and the entrance to the pool was hard to find.

great location and services

The location and staff are terrific! The hotel has not been well-maintained - at all! It’s not what you expect from an Intercontinental hotel. Of the three main elevators, only two were in service; one of those offered spotty service. The rooms are clean and the staff do their best, but the property is WAY past due for a renovation.

Best staff I’ve ever experienced. Everyone was so friendly and helpful.

Okay status

Property needs crucial updating.