I am lucky enough to travel far and wide, and have had many experiences. I booked this particular hotel as it clearly advertised as 4 star and used Rituals toiletries, sadly this is a false illustration, they may have done at one time, now refill the bottles with cheap bulk products that are not as advertised.
Bedding not changed in 5 nights was not acceptable but ignored by house keeping . Drain in the bathroom was smelling badly until I had to ask housekeeping to have it cleaned after which it was resolved. Breakfast was good , a buffet style. Overall clean and tidy with good air conditioning in rooms ( especially given the recent hot spell ).
Would I return no, at £1400 for 5 nights I would have expected a little more finesse. .
Ad my old teacher use to say , could do better.
I believe that having an onsite bar open in the evening would be a good way to encourage use as its location in the port area makes a night cap more difficult . The closest bar is the Love Bar which is very close and the staff very friendly and willing to help, unlike the hotel staff . 5/10
Buggy service (additional charge)