Cancún Chichen Itza & Cenote Saamal One-Day Historical Tour

We had good experience. Its our first time in Cancun and very fortunate to do this tour. The driver Eduardo kept us safe in the road. Lalo and Valentin knows what they were doing and makes sure we are informed. I will highly recommend this tour.

There are many issues on this trip, please refer all the attachments: 1. my daughter was given a child ticket at $0 MXN to enter Chichen Itza which I asked tour guides to refund adult fees: $571 MXN, they refused, since the adult ticket is valid till end of this year so they can use for other tour group; 2. We were asking to be ready at hotel lobby at 6.20, but the van only came at 6.37; 3. The tour agency never inform us to bring Mosquito Repellent, tour guides said a lot of dengue along the whole trip, we have to buy 1 small bottle of Repellent gel at $250 MXN which is so expensive! 4. Our first stop was to bring us to the shopping place; 5. The tour guide did not inform us about lunch, causing us to wait for a significant period; 6. It was raining heavily after the guided tour at the Chichen Itza, . We didn't have a chance to take photos. We had quite bad experience on this tour.

一開始行程都很順利沒什麼問題，最大缺點是最後我們的衣服留在遊覽車上沒有帶走，當晚19點立刻用klook提供的當地供應商聯絡方式（whatsapp）詢問，也有提供我們的電話與飯店給對方，說明看是請他們送回飯店或是我們過去拿都可以，結果對方只說會處理但後續就已讀訊息不回覆！直到現在已經隔天中午也是不回覆！隔天找到當地承包旅行社Baktun的whatsapp，也是詢問衣服在哪裡，但依舊已讀沒有回覆！完全不曉得衣服在哪裡！所以選擇此行程請務必小心聯繫方式，效率不好也無法解決問題，也請顧好隨身物品！