Room and building did not look like photos. Absolutely filthy, with insects, dirt and mould. Unmade beds, dim light, barley functioning sink or shower/toilet, no toilet paper or soap and smelled like urine and alcohol. Went to reception to complain, and the staff laughed in our face and tried to say they gave us the “wrong room key.” That is incorrect as the blonde girl that checked us in looked at her list and checked me off the list next to the room number. We Asked for a refund and they told us no and that we need to go and look at the correct room. We were very angry and upset and did not look at the so called “correct room.” as we know the older brunette woman was making up the fact that they gave us the wrong room, as if that was the case she would have double checked before the young blonde girl gave us the room key. She was there when we were handed the key initially. Other reviews also complain about the terrible accommodation and service.
Tempat letak kereta RV, trak & bas (caj tambahan)