My stay at Sahara Star in Mumbai fell well below expectations for a hotel of this scale and reputation.
I booked a Venus Premier Room based on photos showing glass ceilings, but most rooms had frosted glass. I requested a comparable room and was shown multiple options that didn’t match, including two with shattered panels above the bed and very dated furniture. This happened four times before I was placed in an inward-facing room that felt more like stadium seating than a private hotel space.
The Duty Manager offered a F&B credit as compensation, but it was not honored across multiple meals.
Cleanliness was another issue. The final room had visible tobacco residue in the shower and entrance, and the balcony area had litter and had clearly not been maintained. It was also one of the only places during my time in India where I encountered mosquitoes. Saw them fumigating the atrium area during the day.
Staff interactions were consistently rude and dismissive, and worsened after I raised concerns. This aligns with other reviews noting similar service and cleanliness issues.
The property is unique but feels dated and poorly managed. Despite having an onsite hospitality school, standards are highly lacking. The location is also poor, in a rough and congested area but close to the airport.
Everything on-site is overpriced, with food and beverage pricing comparable to NYC, which is difficult to justify given the experience.
Overall, I would not recommend this property.
Tempat letak kereta percuma