I booked Sara Riviera through Hotels.com for 5 guests based on the photos and description. Unfortunately, the property did not match the listing and was not suitable for our group.
Upon arrival, the room was significantly smaller than advertised and lacked adequate sleeping arrangements for 5 people. The layout was cramped and impractical for a group stay.
The property was also not clean at check-in, which was concerning. In addition, there were safety issues, including poor lighting in the open/walking areas, making it unsafe to navigate at night.
Accessibility was another issue. One member of our party has a medical condition affecting mobility, and the property’s layout and lack of accommodations made it unsafe and not conducive for guests with physical limitations.
I contacted Hotels.com immediately upon arrival to report these issues and request cancellation. The property refused a refund, and we were forced to stay one night out of necessity before securing alternative accommodations the next day.
This property may work for fewer guests with low expectations, but it is misleadingly advertised and not appropriate for groups, guests with accessibility needs, or anyone prioritizing cleanliness and safety.
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