Stanbrook Abbey

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Stanbrook Abbey Hotel is amazing in all respects. It’s historical and very attractive set in extensive grounds. The rooms are spacious, well appointed and comfortable. The staff are lovely and very helpful. I only had one meal in the hotel and it was excellent. I have no hesitation in recommending this hotel, it’s great.

The room was very clean and well- appointed. The bath was welcome and the heated towel rail useful. The bed was comfortable.The bar food was very good and the breakfast excellent. I would definitely stay again.

Just a short overnight, room only stay. The hotel has retained the original features of the building and have improved them. The staff were very helpful and friendly both on check in and in the bar later. The room was clean with a comfortable bed and was very quiet. We did not have breakfast so am unable to comment on the food.

We enjoyed our stay, its an amazing place! The room was well presented, clean and well maintained. Enjoyed climbing the bell tower and taking in the views form the top. Food was good but maybe not great value. The outside areas could do with the glasses etc. clearing a bit more regularly. There was plenty of spare tables and chairs but all dirty. Can't say there was a shortage of bar staff they just weren't very effective. Delivering drinks and then returning to the bar with an empty tray?

Reception team seemed really friendly, we wasn’t kept waiting to be booked in and was told if we needed anything just ask, we were handed an information sheet telling us all about the hotel and past history. The room was clean and tidy there was facilities for making tea and coffee, an ironing board and iron. Unfortunately didn’t get much sleep as the bed was very hard. Had a meal in the bar, disappointed on the pizza, very flat and floppy with not much taste, lots of grease left on the plate. Lots of choice on breakfast but found the hot food a bit bland.

There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb.

Spacious accomodation with history and great feel. During the week you order breakfast from the Kitchen. On busy days (sunday) the breakfast is all laid out for a self help arrangement. Great Basement with games area. Pool, Snooker, Board games. Great area to walk to and enjoy a drink with friends.

Perfect!

Excellent hotel amazing views up the bell tower and food excellent and staff amazing all round great stay

Lovely staff great location would highly recommend a stay.