We’d booked a suite with separate rain shower and bath but were offered only a duplex, with bedroom and bathroom upstairs. It had no separate rain shower but only a very high-sided bath with a hand-shower above. As a couple in our 70s, we could not have accessed the shower. We were told that there were no other suites available and if we wanted a walk-in shower, we would need to downgrade our room despite paying for a suite. When we protested, it was conceded that the ‘honeymoon suite’ was available which we were given. The hotel boasts ‘comfort and opulence’. However, the décor in general is looking quite jaded and in need of major refurbishment. The rooms have floor-to-ceiling blinds, which do not always work smoothly and let in copious amounts of light day and night. There are no curtains. The noise from the busy road on which the hotel is located is quite significant and was aggravated by the fact that, on all three nights we stayed, the hotel hosted events lasting from early evening until late. The music from these could be heard quite loudly. Preparation for the events also put the breakfast restaurant and pool and spa areas under constant use from the time that the breakfast service stopped, so were not pleasant to relax in. The best aspect of the hotel by far was the staff and the quality of service they provided. They were warm, friendly and always willing to help. The breakfasts (included in our rate) were also excellent, as was the service in the restaurant.
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