The staff at the front desk was pretty good for the most part. We were comfortable in our suite for the most part. Our room was actually pretty nice and we situated 5 of us pretty well in a room that's suited for up to 6 people. However, We did mention on two different occasions that the water pressure in the shower was not strong, and that the ice-maker in our refrigerator was not working. They said they would send maintenance to take a look. Neither time did anyone ever show up. Would have been a 4 or 5-star but the lack of effort to tend to either of those concerns is the reason for my rating. Also, the insulation between floors is poor, because we heard people stomping upstairs, and the people cleaning the room above us on sunday morning. Overall, not bad, but room to improve for sure.
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