Our stay was disappointing. I understand the hotel is under construction, but the parking situation was extremely frustrating. Every time we needed our car, we had to wait more than 15 minutes for the valet to retrieve it. Because of the delay, we missed one of our tours and had to wait another hour and a half for the next one. Paying $40 per night for valet service with those kinds of delays was unacceptable.
When I brought the issue to the front desk, there was no compensation or effort to make things right, which was very disappointing. As a member, I chose this hotel over several other options because I expected a better experience and better customer service. For the price we paid, I believe some form of compensation for the inconvenience would have been appropriate.
To make matters worse, our room was on the fifth floor next to the ice machine, which was noisy throughout our stay. Overall, this experience did not meet the standards I expected.
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