I chose the Thompson Denver because of Hyatt's luxury reputation and expected a premium experience. Instead, this was the worst hotel stay I've had in years. From check-in, hospitality was nonexistent. We weren't greeted, and the front desk interaction consisted of little more than "Mmmhmm...name?" I also chose this hotel because it advertises itself as upscale and dog-friendly, yet no one acknowledged my dog or offered any of the advertised pet amenities. Our room smelled like urine, the HVAC never cooled despite being set to 63°, and the hotel had no fans available, forcing us to buy one ourselves. The shower had almost no hot water or water pressure. We also learned the room required leaving a key card in the wall to keep the power on, which is incredibly inconvenient when traveling with a pet. We met several other families walking the halls because their rooms were just as hot. Service throughout the hotel was consistently poor. A soda at the bar took over 10 minutes while the bar was nearly empty. The advertised Social Club wasn't available to guests, and inquiries about the restaurant were met with indifference. The most disturbing part came at checkout when a man made vile, explicit comments to me outside valet before walking into the hotel bar. My son immediately alerted staff, who did nothing until he confronted them a second time after becoming physically ill from the incident. Even then, no one checked on me or made any effort to ensure my safety. DO NOT RECOMMEND!
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