We stayed just one night on our travels to Hanoi. Upon arrival we were upgraded to a suite room which was massive (seperately lounge room and additional shower)
However we chose the hotel as it had a fitness room and sauna. When enquiring where the rooms were, we were informed that they were actually closed due to unpopularity! Not quite sure what that means and why they advertise having these facilities. Very disappointing.
Breakfast had little choice for a westerner, other than eggs, which even if you asked for scrambled or fried, it would be random as to what you got, and when you got it as Asians seemed to have priority in being served. Western traditions of queuing and politeness don't exist.
So mixed review as the upgrade was a nice surprise (although we only got upgraded as they didn't have any of specific rooms available). They need to definitely remove fitness room and sauna from their list of facilities
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