This property felt much more like a motel than a hotel. The room was stocked with two small bars of cheap soap, and the towels were thin, rough, and scratchy. The most disappointing part was the pool experience. The hotel does not provide pool towels, and when I asked the front desk for one, I was told to either use the towels from my room or pay 9 CHF for an additional towel. Their solution was that I could simply exchange my room towel afterward.
For a hotel that markets itself as a full-service property, this felt unnecessarily cheap and inconvenient. Pool towels are a basic amenity at most hotels, and charging guests extra or expecting them to carry their room towels to and from the pool is something I would expect from a budget motel, not a hotel in Switzerland.
The hotel itself was clean enough, but the constant cost-cutting showed up in small details throughout the stay. The overall experience felt far below what the price and presentation suggested. I left feeling like I had paid hotel rates for a motel-level experience. I would not stay here again and would not recommend it to friends or family.
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