The hotel has a lot going for it. The room was spacious and comfortable, the location was excellent for exploring the city, and the fitness center and overall facilities were impressive and felt worthy of a luxury property.
Unfortunately, the service did not consistently match the quality of the physical property. Check in was particularly disappointing. We were initially assigned a room overlooking a construction site, with a worker visible outside the window, and located right next to the elevator. After raising the issue, we were moved to a much quieter room with a significantly better view. While I appreciated that the team resolved the problem, it was difficult not to wonder why the better room was not assigned from the start.
The front desk experience also felt unfriendly. The staff member who greeted us was not particularly welcoming or helpful, and while another team member was somewhat better, the overall interaction lacked the warmth and attentiveness expected from a luxury hotel.
One thing prospective guests should be aware of is that the hotel appears to be a popular wedding venue. During our stay, this resulted in additional noise and at times gave the impression that wedding events were prioritized over regular hotel guests.
Luxury is not just about beautiful decor, spacious rooms, and great amenities. It is equally about service and making guests feel valued. While the property itself is impressive, the service experience left room for improvement.
Tempat letak kereta (caj tambahan)