We booked a room on the 7th floor facing the river. Staff are over stretched, reception has long lines and I failed to summon up the will power to queue to tell them that our aircon and (of less importance) the Nespresso machine wasn’t working. So at night, the room was overly warm (a summer in the UK, who knew) and then loud cacophony from the bar across the river went on until the small hours. Sound Insulation could be better. Noise went on for the second and final night of our stay, so I’d suggest booking a room that doesn’t face the river. Last night was the (underwhelming ) World Cup final. We sat in the bar. Staff were very stretched, I ordered fried calamari. Bar food was less than overwhelming.
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