We chose this hotel as a splurge treat, after staying in a budget hotel in Kathmandu. It is advertised as having a nice pool, spa and calls itself a resort. Upon arrival we were notified that the pool was under construction to enlarge it, but they would take us somewhere else if we really needed to swim. What?? It is not stated on the hotel website that the pool is closed, so we felt duped. To top this, they gave us two rooms OVERLOOKING and LISTENING to the construction (starting at 8:00 a.m.) Our second room's air conditioning was not working. After notifying them, the maintenance man came and pushed some buttons on the remote and said it was working now. He hadn't done anything we hadn't already tried and nothing changed. The next morning, he came again and climbed a ladder, fussed with it a bit and said, there, now it's working. It was not. My husband had to go and demand a new room. They finally admitted it needed to have a repair from the company and moved my sister and kids down the hall. OH, and the spa I was looking forward to? It was right next to the construction noise and mess of the pool, so not a relaxing atmosphere at all. We were told they could not refund a night's stay for us, because we had prepaid through Expedia. They offered to extend our stay one extra night for free, which we could not take advantage of since we were flying the next day.
Also, you must go outside to get to your room and back to the lobby, so if it's raining, that's a pain.
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