Being a solo traveller I booked the cheapest room, I got room 8, and it was noisy! I didn't realise that being solo meant I wasn't allowed peace and quiet.
The room shared a wall with the entrance and cafe - which meant being woken up from 5 am onwards from staff arriving, coffee being made, and furniture being moved.
They did move me to a nicer room after I complained - but both rooms smelled of mold and facilities needed an update.
Shower was out of hot water by the evenings. Then the live music on Weds nights, super loud, people singing Sweet Caroline at the top of their lung. Bizarre for a yoga place, and reminded me how much I hate pub cover bands.
The location is tough too, up such as steep hill that its unwalkable. You must use their shuttle, so there goes carefree holiday vibes.
Lastly, you pay, pay and pay. You pay for the room which isn't cheap, you pay for the the food, drinks, classes and tours - and it's all very expensive. Ouch.
On the last evening I was there I got a text saying they had found stains on my towels and may charge me if they can't get them out. It was light coffee and basic make up, very washable. I'd never had this type of warning from a hotel before for such a minor thing. After that text I was wondering if I should shower or touch anything at the risk of getting extra charges.
The staff, once I complained about things were lovely and professional, but why couldn't they see these issues BEFORE I had to complain about them.
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