Emblem Hotel, New Friends Colony

Penarafan bintang adalah berdasarkan gambaran keseluruhan Klook pada maklumat hartanah (seperti perkhidmatan dan kemudahan yang tersedia, dsb.) dan hanya sebagai rujukan sahaja

AC not working. Fridge not working. Napkins and towels with red spots. Very bad experience

Food ordered froom room service was terrible. It was returned first time. Second time it was just slightly better but not good. Even pptatoes used, were unpeeled

There were bugs in the room. There is no iron or ironing board in the room and the ironing board they brought in did not have a cover. The floors were separating and everything was run down and did not look like the photos. Left the hotel right after seeing the room and was able to find somewhere else to stay.

I would not come back here

Good experience

Services by staff good but rooms are not well maintained bathrooms are in bad condition stay is average

The team was helpul. The acted upon the complaints. The tolet lid was broken. The room was not cleaned. We still could see the hairclip from previous occupent. The quilt looked run down completely to the ectent that we got itchiness once we got into the bed. The team stated pumping water into the tank at 2 am in the moning creating noise that we could not sleep. On complaining they switched it off. So overall not a pleasent stay.

Friendliness of the staff

I am disappointed since the pictures when i booked the room were telling a different story from what we experienced. There was cockroach in the room as well as in the bathroom that i reported to the hotel staff to which they replied, it will be cleaned in the morning and i had to leave in the morning. No microwave in the room, i guess it is because they don't allow outside food in premises. There was quite disturbance during midnight when we were struggling to sleep, i guess staff was chit chatting in the corridor where our room was and they can be heard easily from inside the room also bathroom door was making a sound when open or close which was not good when you use it during the night when others were sleeping. Room has a smell of moisture, there were mosquitos in the room. Cleanness is the main issue. Honestly, it is not worth the money i paid.

TV was out of order, A/C was not cooling enough and waste water was leaking below the basin. However, food and behavior of the the staff were cordial.