1. The reception desk blocked the payment twice on my two cards and the accountant department didn’t do anything to correct the mistake through I was asking for help because I needed the frozen funds.
2. Again, at the reception the staff didn’t give me the bill with the net payment, considering the frozen funds and the intermediate payments the hotel took from me during my stay.
3. The cleaning personnel didn’t do the job correctly until I tipped them. Nothing was changed even after my complaint.
4. The spa receptionist made not one, not two but three mistakes in making my appointments. Thus I had had to rearrange my schedule just because their mistake I was blamed for by them. I was not “clear enough” when I was making my appointments in person standing in front of the receptionist.
5. The breakfast was merely enough for 4 star hotel. In Zurich I had breakfast better in three star hotels.
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