The first question asked at check “how & who did you book with? I said Expedia & we didn’t get the same service as those booked directly with Radisson! No cold towels, very slow mediocre experience compared to others! We had the only one bedroom private pool villa, it was nice, spacious, the pool was wonderful but a lot of black mold in the shower that they did nothing about after we asked them to remedy it on 2 consecutive days, we had a hornet nest they did remedy. The suite had no ice bucket or umbrella (no big deal) but they treated us as if they didn’t believe us and insisted on checking themselves to see, sheets and towels were old & worn, full of balls, pillows need to be replaced or restuffled, mattress is tired, the value is not there for the price of this suite compared to other smaller private pool rooms! The food was our biggest disappointment, we chose this hotel as they said they could provide dairy free and gluten free diets but it lacked choice, would wait for an hour for GF/DG crepes, no desserts, breakfast buffet was good, dinner buffet was dreadful, repetitive, on weekends when locals stay the food was much better quality & variety! No bananas, no lettuce for salads, many excuses including the cyclone (lol), it had nothing to do with it!!! Half board is a joke! NO drinks included, not even basic water, Nespresso in room is ‘chargeable’ as is everything!!! Would not stay here again! Many other choices for better value on the island!
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