The room was better than expected and the only person that was nice was the lady at the front desk, named Martin, she was very pleasant and answered questions. I took my Service Dog and had no problems. I made reservations in June specifically for the water park because my daughter and I were taking 3 children there a week before school started, but 1 week before our trip, they decided to close the Waterpark and lazy river for renovations. The kids Splash Pad was also down. Please tell me why you would do this now and not when the weather is cooler. Also, as far as amenities you were charged to use the arcade but then had to pay to play the games and then you couldn't use the gaming room unless there was a staff member in there with you even if you're an adult, but the problem with that is, the person that would need to watch you was also a lifeguard so if they're at the pool they can't also be in the gaming room, so you can't play...they charge for just about everything. Another thing, we wanted to go to the restaurant, but they already closed then they couldn't tell you if the Tiki Bar was open and if you wanted clean room towels or so called pool towels, you yourself had to take the dirty towels to the front desk, show them how many you wanted , put them in a basket, then they hand you clean ones. Did not have a great or good experience and paid way to much to stay there.
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