Chose Tambuli coz it got recommended to us, but got POOR service. We checked in for a night with 3 rooms pax of 10 ( including 3 kids ) . Our room info. Are 2 rooms with twin bed and 1 queen bed. Got there to check in. Provided my I.D. they asked us to write down the names and age of people who will stay. They keep insisting the the 2 kids age 13 and 15 are adults. And can't place in same room where I originally booked them. I told them no one informed me about the policy of 2 adults 1 kid only per room , when I booked it. I showed them that in expedia app 0-17 is considered child, also, I payed extra in that room with 2 kids and 2 adults. I also aware I added 1 more adult, contacted them ahead of time. They told me thru messaging that extra adult/bed will be Php 2300. I want to emphasize (/) means or. Only to find out that we felt disturbed the whole stay because they keep wanting to set up additional bed. The fact that I agreed only to pay for additional person not bed. We even about to sleep and they called from front desk want us to sign awave about this issue.
Welcome drinks are horrible! Full of sugar. Staff at welcome desk keep going back and fort to ask me about same thing. We need attentiveness and stop confusing guests that wants to relax.
Our room smells musky or molds. So much staffs but they say same thing to call at front desk for any complaints. The fact the there's like 20 of them cannot even rely it to the person in charge.
All in all don't book here.
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