After checking us in, the staff suddenly had to check with housekeeping if the room was ready, which took 45 minutes, so obviously the room was not ready at 15:00, as stated and had to be panic cleaned. No kind of compensation was offered. They could have just given us something from the bar, but no.
The rooms are quite normal for this class of hotel (poorly planned for a family with kids), but who came up with the great idea to have a glass room to the bathroom? I'd really love to not hear what's going on in there, but with an uninsulated glass door you get the full report. This is a bizarre fad that needs to be stopped!
The beds are OK, but not great. The sofa beds were quite bad, and the kids complained.
Quite a lot of noise comes through the ceiling and from the hallways outside. Fortunately it subsided quite early, so we could have a good nights sleep.
The breakfast is meh. On the surface, it looks OK, but nothing is really well made or good.
This is a bit like a cargo cult hotel. They have seen pictures of good hotels, but they have no idea how to actually make it good or pleasurable, so it all comes out a bit half baked and it gets weird when the staff has no read at all on the what individual guests actually need from them.
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