I have to say that the hotel is about to close for remodeling. I wish I knew that before going there because yes, it needs to be renovated (especially rooms and bathrooms). It was disappointing at the beginning and tried to get a room upgrade but they said they were only doing 50% of occupancy and all available rooms with better conditions were booked. (This bc they are getting ready to close for renovations). Another disappointment was the beach conditions. We picked this hotel bc of the width of the beach, but unfortunately water was brown due to the sargazo problem affecting surroundings. We couldn’t use the beach at all. However, Hotel is very clean as you see staff all day taking care of every little space. Staff members are so friendly, courteous and attentive that they made us feel welcomed at all times. From the restaurants Francico, Ian, Jorge, I may not remember all their names, but they are all 5 star service. Food was okey, I was expecting a little bit more tasteful food as I always had good food experience in Mexico but it was okey for an All-Inclusive. As I mentioned to Carlos (activities mgr), who was also very friendly, any disappointment ended up being neutralized by the attention and good service. I hope renovations make this hotel have better rooms and amenities and also hope they find a way to ensure people xan enjoy the beach (not the horrible wall that the neighbor hotel built wich ruins the nature feeling of the beach).
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