The hotel is very well located, and the staff are professional and attentive; however, the property unfortunately needs more care, renovation, and maintenance. The carpets are old, and the poolside shower doesn't work. There is a very nice, cozy terrace on the fourth floor, but the bar there—like the two bars on the ground floor—is not operating; it is a shame, as they could be very profitable. We were informed that the restaurant and café were closed because they had been sold. The basement club isn't bad. It is a very beautiful hotel, but it lacks essential services for guests; the closets are very small. The valet parking service is very convenient, professional, and good. The property has untapped potential—a pity for such a lovely place that could offer much more luxury and comfort.
We appreciate the service provided by Ricardo (security) and Gret (front desk), as well as the housekeeping and valet parking staff. We plan to return and hope the bars, restaurants, and café will be open by then; it is also necessary to renovate some rooms and repair the shower and pool area.
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