The venue was not accurate in its description of the airport shuttle which was the only reason I booked with them. When I arrived the shuttle was not running Saturday afternoon, despite me receiving an email saying that I should call a specific number for pick up. The uber to the hotel cost me $30, which was not reimbursed. Then in the morning, my flight was too early for the shuttle. So I had to pay another $30. Had I known that the shuttle had inconvenient running times, I would have booked with a venue that did not require a shuttle to get to the airport. Both the email sent to me with shuttle information and the information provided to clients on the wotif website is inaccurate and misleading. I will never book with Quest again.
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