We booked this hotel for the 4 of July, and it was our first time staying here. We were able to check in about an hour early, which wasappreciated. After briefly dropping off our belongings in the room,we left for the beach and did not use the restroom at that time.When we returned around midnight, we were extremely disappointed by the lack of cleanliness. The toilet was visibly soiled,with urine present underneath the seat something that was clearly noticeable and should have been addressed during routine housekeeping.Given that we had been out all day, we had no choice but to use the restroom and prepare for the night, which made the situation even more uncomfortable and unsanitary.I went to the front desk to report the issue.The staff member was polite and kind; however, she informed me that there was nothing she could do at that time because housekeeping had already left.She advised me to speak with management in the morning.Unfortunatelywhen I followed up with management, the response was highly unprofessional and dismissive. There was no apology,no acknowledgment of the severity of the issue, and no effort to provide a resolution. I was simply told that they would notify the cleaning staff. This response was unacceptable, as it did nothing to address the fact that we were left in an unsanitary room with no supplies to clean the restroom.This experience made me think if lack of restroom cleaning was done,had me question the beds.was an very uncomfortable stay!!
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