The internet in the room wasn't working at all. The staff suggested I will use the prioritized wifi, at their expense, but that didn't work either. They promised several times that someone will come check and fix it, but nobody came. Also the staff changed daily and none of them was familiar with the issue that I told their previous colleges.
They offered no compensation or discount for the problem, despite having paid a crazy high amount for the room for 2 nights.
One of them even got mad at me for raising the issue again and for being "impatient".
Left with bad feeling and will never get back to this chain, this is not how guests should be treated.
Perkhidmatan kereta bugi (caj tambahan)