This experience was extremely unprofessional.
From start to end.
We arrived at 1pm for an early check in. I spoke with the general manager the day beforehand to receive the okay to check in early.
We were in an agreement, that we could check in early.
At arrival, front desk explained that they don’t do that, there are absolutely no rooms available , and big booking the night beforehand. So maids are behind.
We , explained the confusion to the front desk and didn’t understand why we were given the okay to check in early. She did not have much to say and just kept stating , “ 3pm check in time there will be a room”.
We went back to our car with all of our luggage, that we had just unloaded.
Called and asked if there was really nothing they could do and they stated there wasn’t. I said can you check with the maids of where they are at on rooms or what room number were assigned at and on there list. She proceeded to say she is unable.
As they don’t assign room until you’re checking in and getting your keys. (There are only a few suites).
My husband then went in and explained our frustrations as this was pre-arranged and we had a concert to attend. We still had to get ready , arrive earlier than concert start time, and still uber to the venue.
The lady said , she could move it 2:30 for check in and we were compliant with the plan.
We go in at 2:45pm. STILL not ready.
At this point, we were offered no information whatsoever.
Long story short we didn’t receive our room until 4:20.
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