After a long direct flight from Adelaide to Jakarta, i had my toddler with me, i was told no room available because they have a group booking, the staff were laughing when i was very frustrated and waiting for my room ,even though i booked my room in advance, we waited for hours until midnight for a room , finally we got a room , i coulsnt sleep because the aircon wasnt working properly , the room was stuffy , insects behind the blind making noise , the tv wasnt working. I am so disappointed in this hotel, in the past it was good but now its a nightmare, i expected a good welcome as a frequent guest but im not happy with the service, i cant complain enough how bad was my experience in the last 2 nights .no sleep, depressed mood, fatigue, frustration.
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