We found a bug in one room and were moved to another. I probably wouldn't have made a big fuss--it is inevitable that this will happen when the rooms open directly to the outside, like a motel (but to a central courtyard with a koi pond and beautiful trees). However, my wife is bug phobic. That wasn't the real issue, but when we called, they offered a move. When we got to the front desk, the woman who helped us tried to upsell us another room that was $150 per night more than we were already paying (which was 340-ish per night). After going through a list of options, I finally rather emphatically told her that I wasn't looking for an upgrade, just a different room of the same kind at the same price, if one were available. The second room also had a bug.
Other than this, the property is gorgeous. There is a pool and hot tub, both were working. We only had dessert at the restaurant, and it was really good. The valet drivers were very efficient and helpful and super gracious. I thought the valet price was rather steep for LA ($55 per night), since a car is pretty much required in LA (I'm from NYC where everyone knows no one wants more cars in the city).
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