Overall our stay was enjoyable. The pools were beautiful, and the adults-only areas were peaceful and relaxing. One of the highlights of our stay was the pool waiter, who was incredibly attentive and provided excellent service throughout our visit. Our butler, Andres, was also outstanding—always friendly, smiling, checking in to see if we needed anything, and making us feel well taken care of.
The food was decent, although it wasn’t particularly memorable. One disappointment was the lack of communication from the staff about the amenities and activities available at the resort. We often felt like we had to figure things out on our own rather than being informed of everything the resort had to offer.
The beach was beautiful, but there were only a limited number of chairs and palapas. If you didn’t arrive early in the morning, it was nearly impossible to find a shaded spot to relax.
Another drawback was that the elevators were not air-conditioned, which made them uncomfortable, especially in the heat. The bead sheets were a little rough to the skin as well.
While there were definitely aspects of the resort that we appreciated—especially the adults-only spaces and the exceptional service from our butler and pool waiter—the overall experience wasn’t as luxurious or polished as we had expected.
A positive is that it is centrally located to the port where the boating activities depart from and the malecón area. Uber rides were only a couple of dollars for each.
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