I stayed at this hotel for one night and, overall, the experience had some great highlights but also a major disappointment.
On the positive side, the property itself is beautiful. We had a room close to a quieter pool, which felt much more secluded than the main one. The water was warm and perfect for swimming, and the whole area was very relaxing. The staff were also very friendly and helpful throughout our stay.
However, the biggest let-down — and unfortunately a significant one — was the food. Both dinner and breakfast were far below what you would expect from a hotel that presents itself as 5 star, especially in Mauritius where standards are usually very high. For the price we paid, the quality was simply unacceptable. It wasn’t just us who felt this way; several other guests expressed the same disappointment.
To their credit, one staff member took our concerns seriously. Since we were on an all-inclusive package, he invited us the next day to one of the hotel’s restaurants and personally arranged a lovely lunch for us before we left. This gesture was genuinely appreciated and showed that some staff truly care about guest satisfaction.
In summary, the hotel has a lovely setting and excellent staff, but the dining experience — particularly dinner and breakfast — was a major drawback. With consistently better food, this could have been an exceptional stay.
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