I arrived at noon after a 12-hour journey, and the room wasn’t ready. I was told to wait a few hours due to the World Cup. After waiting, eating, and returning, I faced repeated delays. They asked for my information twice, missed multiple promises, and still didn’t deliver.
Management falsely claimed a 4 p.m. check-in policy that didn’t exist, contradicting the front desk who had stated 3 p.m. Management didn’t care about his staff’s integrity and avoided accountability in a carousel of insincere communication. He couldn’t back his claims and offered a breakfast that meant nothing to me.
In the end, I’d give one star to top management for their lies and failure. But I would give five stars to the hardworking staff—the real angels—who do their best while management lets them down.
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