I recently stayed at the DoubleTree in Farmers Branch, Texas. Overall, the hotel was clean, the room was comfortable, and the location was convenient.
Unfortunately, my experience was affected when the toilet in my room became clogged. Instead of sending someone from maintenance or housekeeping to resolve the issue, I came back from lunch, and a plunger was outside my room door pretty much I was asked to take care of it myself. (Now I'm a certified plumber Lol) As a paying guest, I expected hotel staff to address a maintenance issue rather than having to fix it on my own.
Aside from that experience, my stay was decent, but I hope the hotel improves how it handles maintenance concerns in the future. Better customer service in situations like this would make a significant difference.
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