The advertising for this place is the definition of false advertising. The room was the tiniest room I’ve ever stayed in and I’ve stayed in Japan. You could barely fit two people in there without running into each other between the counter and the bed and I had myself, my husband and two kids. I booked this property because of the pictures online that are ridiculously unrealistic but I wouldn’t know that until we arrived unfortunately. The pool is freezing and tiny. There were 12 people at the pool and you couldn’t go anywhere without running into someone…like barely fit five people in the pool comfortably. My daughter could not even jump in and swim without splashing other people. I legit thought I was booking a castle because that is in your pictures. I’m not from here so I did not know it is a local castle that you advertise as your hotel. What a joke. I paid so much money for a concrete jungle. Honestly I want my money back. My family travelled from Canada to stay in castles and have an experience that we can’t get at home. This was extremely disappointing. I’m staying now at the Fourvière Lyon for the same price. It feels and looks like a literal castle, as advertised. We have a two room, two bath little suite. The fact that these two rooms are technically considered equal is wild to me. Fix your false advertising please and I’d like to see you remedy this situation. Unbelievable.
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