We stayed at Volcano View Hotel after renting a car and driving from the airport. Overall this hotel truly deserves its 5 stars. The view is magical, especially if your room faces the ocean. The pool area is beautifully designed: you can swim, relax, and sunbathe while looking out at the ocean through the glass.
Our room was very nice, fresh, clean, and comfortable. Housekeeping was excellent, and everything was changed and taken care of properly. We also really liked the gym. It was clean, high quality, and had very good equipment.
The front desk staff were outstanding. During check-in, check-out, and whenever we had questions, they were kind, patient, and happy to help. They gave us useful local advice, restaurant suggestions, and explained traditions and details that are hard to find online.
The hotel restaurant itself was good, and the buffet was very tasty. However, the only disappointing part was the attitude of some of the girls working in the restaurant. A few times they seemed unfriendly and impatient, and looked at us as if we were doing something wrong. As visitors, we may not always know local customs, but we would expect more kindness and understanding. After two or three uncomfortable experiences, we stopped eating there and chose other restaurants.
I hope the hotel management speaks with the restaurant staff and helps them become more welcoming and professional. This was the only negative point in an otherwise beautiful and high-quality hotel experience.
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