I was very disappointed with my stay at this hotel. The property feels old, worn, and in serious need of renovation. While I can overlook dated decor if the service is good, unfortunately the staff were equally disappointing.
During my stay, I accidentally left an item by the pool and asked the staff for assistance locating it. They seemed completely uninterested in helping and offered little effort or concern.
Another frustrating experience happened during dining service. I politely asked to be moved away from a smoking guest, only to be told by the hostess that no other tables were available. However, it was obvious there were open tables throughout the dining area. The unwillingness to accommodate such a simple request made the service feel dismissive and unprofessional.
In addition to these frustrations, when I asked the concierge for an outside dinner recommendation, due to my poor experience from the previous evening, I was told she was restricted in doing so per hotel policy. She very nicely offered to come to my room and call covertly on her personal phone. I have never been to a hotel in which the concierge is prohibited from recommending an outside restaurant
The amenities are horrible. There is one dispenser of low quality soap in the shower, of which you are expected to wash your hair and body with. Leaving my hair a tangled, dry mess.
Overall, the hotel lacked both the quality and hospitality I expected. I would not choose to stay here again.
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