The front desk staff member, Lien, was exceptionally accommodating and helpful. While our rooms were cleaned, housekeeping only serviced them once during our four-day, three-night stay, and we also had to make do with a single towel throughout our visit. On our first day at the breakfast buffet, we were unfortunately mixed with a "kagawad" group, where the food quality was noticeably subpar. Three staff members who allowed us entry even inquired about our room number but failed to clarify that we were in different groups until we had finished. I also returned to the buffet to accompany my teenage daughter who had woken up late, which was quite frustrating. I felt that the experience did not reflect the value of what we had paid for. The second and third breakfasts, however, were satisfactory.
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