During our recent stay, we experienced several issues that we hope management will address to improve future guest experiences.
Bathroom: The shower drain requires attention from a professional plumber; the tiles are chipped, the drain is loose and unclean, and water pools across the floor during use. Additionally, the two bathroom windows open directly onto the neighbouring room’s balcony, offering zero privacy unless kept completely shut.
Room Safety & Amenities: The multilevel steps around the bed are a safety hazard—my partner tripped and fell twice while getting out of bed. Furthermore, the in-room fridge did not work at all during our stay, and the AC unit had a damp odour and blew hot air upon arrival. We also suggest upgrading the in-room information guide from a laminated folio to a proper binder.
Facilities & Dining: The pool area is very pleasant, though we noticed green algae around the pool daily. Breakfast offered plenty of delicious options, but unfortunately, the coffee quality fell short.
Parking & Checkout: Parking near the rooms is limited and challenging, though additional parking is available about 400 meters away. At checkout, the system needs updating to ensure a final folio with charges clearly itemised in English is provided.
Overall, the property has great potential, and we offer this feedback as constructive criticism to help it reach an excellent standard.
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