Quiet location, 20min walk to beach but taxi stand/scooter hire available across the road. Not safe to walk from beach to hotel after dark, no activity near hotel during evenings. Rooms large, clean with daily servicing. Found hotel staff extremely! rude at reception, incl General Manager. After selecting a room with 2 beds on Hotels.com we were told at check in they only had King Bed rooms. We showed them our confirmation and they just laughed at us with no suggestion of a resolution to the problem. After 15 minutes of requesting a roll away, they agreed to find us a mattress to put on the floor. Whilst waiting in reception during this time, two other couples checking in also had issues, as did the person on the phone having a shouting match with the GM regarding their online booking they had rung to confirm had been received (yes the exchange was so heated we could hear both sides of the argument coming from the office while waiting). We had the complimentary breakfast at the hotel on the 1st day but was so disappointed by both the quality and service we did not eat there again. Internet quality was poor and often down. We would purchase a 1 hour log in to find the internet was down but no refund or ext given by reception - waste of money. Anjuna offers plenty of guest houses located closer to the beach which offer more personalised service and most travellers we spoke to had booked these over the hotels. Would NOT recommend this hotel.
Perkhidmatan pengangkutan ulang-alik (caj tambahan)