We recently stayed at this hotel expecting the upscale experience reflected in its rating. There were certainly positives—the rooms were clean, comfortable, and well maintained, and the location is excellent.
Unfortunately, the pool experience was incredibly disappointing and completely changed our impression of the hotel.
What struck us immediately was the contrast between the nearly empty hotel and restaurant versus an extremely crowded pool area. We later learned from several people we spoke with that many of them were there on day passes rather than staying at the hotel.
There’s nothing inherently wrong with offering day passes, but the hotel appears to be selling so many that it significantly impacts paying guests. There were virtually no available lounge chairs, the single pool bartender and attendant couldn’t keep up with demand, service was extremely slow, and it was difficult to simply relax and enjoy the amenities we were paying for as hotel guests.
The atmosphere also felt very different from what you’d expect at a higher-end property. The pool crowd was loud, more like a public day club than a luxury hotel. At one point, a group of men wearing dirty Speedos repeatedly approached us to chat . If the hotel is going to market itself as a luxury destination, it needs to prioritize the experience of overnight guests over maximizing pool pass sales. As it stands today, it feels like the pool has become a public attraction first and a hotel amenity second.
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