We had high expectations for our family stay at this resort, especially given the premium rate of over $1,100 per night for doubkle room. The hotel itself and the staff were genuinely excellent — friendly, attentive, and professional throughout our stay. The facilities were beautiful and well-maintained, and we truly appreciated the level of service.Unfortunately, the beach and indoor pool area fell short of what we anticipated for a luxury resort. The beach was extremely crowded, and we experienced repeated issues with local children and teenagers (some behaving like hooligans) entering the resort grounds. They used the indoor pool without permission and made inappropriate comments, which made the area feel unsafe and uncomfortable for our family. It was disappointing that the resort appeared unable to control or limit access to these non-guests.While we loved the hotel and its wonderful team, this aspect significantly impacted our overall experience. We hope management will consider stronger measures to ensure the privacy and tranquility that guests paying such high rates reasonably expect.
Tempat letak kereta (caj tambahan)