This was our first family trip to Jaipur, and unfortunately, our experience at this hotel was extremely disappointing. We were a group of six adults and two children, including my 84-year-old father.
Our experience started on a very poor note at the reception. The staff attempted to mislead us by claiming that breakfast was not included in our room rate, despite our booking confirmation stating otherwise. Ms. Priyanka and her team greeted us without even a basic smile or gesture of hospitality. Instead of making us feel welcome, they asked us to wait for a long time while the rooms were being prepared.
I repeatedly explained that my 84-year-old father urgently needed a room to rest, but there was absolutely no empathy or concern from the reception staff. We were not even offered a glass of water or a welcome drink while we waited.
To make matters worse, we were initially allotted rooms in what they called the "travel rooms." These rooms were shabby, dirty, poorly maintained, and not even comparable to a decent two-star hotel. After arguing with the reception for nearly three to four hours, they finally shifted us to rooms in the main lobby building.
Unfortunately, the problems continued throughout our stay. Almost every service request was either denied or delayed. Basic amenities such as tissue papers and drinking water were often unavailable, and whenever we requested anything, it typically took one to two hours to be delivered.
The overall WORST
Tempat letak kereta percuma