Great location,close to Phoenix Mall.Hotel never bothers to reply to your emails.We booked 2 Superior Boutique rooms & were given the Ambient rooms.One of the rooms on entering smelled badly of cigarette smoke inspite of it being a non smoking room & floor.When we asked to change the room,we were told hotel is full so it's not possible.After speaking to the duty manager, we got the room changed.The rooms are spacious & nicely decorated, but extremely badly maintained.View from the window was overgrown plants on the balcony, a chawl & construction site.
The carpets,towels,sofas,bathtub,shower curtains,hotwater kettle, ironing board were filthy.Room safe didn't work.Bathroom tap broken.Only 1 hand towel given.Asked for Iron twice & didn't get until I complained to duty manager.The meals at the restaurant were a hit & miss.Soups were horrible but main course was good.Some food extremely spicy inspite of telling them not to.Main course took nearly an hr(2 dishes of mutton handi & rotis) Staff didn't seem too friendly or bothered.Only the duty manager was helpful.
Positives of this hotel are complimentary water, newspaper everyday. Breakfast buffet was really good with lots of veg variety and you can place order for Chicken sausages,bacon,French toast, Waffles,poached eggs.The staff service at breakfast also was great.
Overall this hotel has good potential if they refurbish it and have more friendly & helpful staff. Else it's not worth the 6k a night we paid
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