I’ve stayed at this Hyatt several times before and always found it pleasant. Unfortunately, this visit was the complete opposite. It truly felt like I was given the most neglected and run-down room in the hotel.
Dust was everywhere—on surfaces you wouldn’t notice unless you looked closely, which points to careless housekeeping and poor management oversight. The headboard was caked with dust, ready to fall on you while sleeping. Both the intake and supply vents for the HVAC were also covered in dust—absolutely unacceptable.
Many of the lamps and furniture were rusty, and the hot water kept cutting in and out, making a comfortable shower impossible. The shower itself had a half-glass door that allowed water to splash all over the floor, creating a slippery mess. To make matters worse, the faucet was loose, and much of the trim throughout the room looked old and dirty. Instead of feeling like a world-class Hyatt Regency, the room resembled a budget motel.
Another frustration was the lack of cash availability. I had to wander around just to get change so I could tip housekeeping, the bellhop, and valet. None of the hotel outlets or restaurants carried cash. Very inconvenient.
Overall, this stay was disappointing and far below the standard I’ve come to expect from Hyatt.
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