Blackcomb Lodge

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Overcharged for parking

My wife and I both had a very positive experience staying at Blackcomb Lodge. In fact, my wife was so happy with our stay that she also decided to leave a positive review herself. Before arriving, I saw many comments mentioning the hotel’s rules and policies, but after staying here, I completely understand why they are necessary. The hotel is located right in the center of Whistler Village with a lot of tourist traffic, so proper management is important for the comfort and security of guests. From my own experience, everything was explained clearly in advance. As long as guests respect the hotel’s policies, there should be no issues at all. The room was clean, the staff were friendly, and the owner even upgraded our room for free without us asking, which was a very thoughtful gesture. Overall, we were both very satisfied with our stay and would happily return again in the future

My son and I stayed one night on Easter Weekend on our way through the area. I've stayed in Whistler many other times in a tent and a travel trailer and had much more restful sleeps! For a kitchenette unit, it had almost no useful dishes (including no coffee cups for the coffee maker!), there was no blanket for the sofa bed for my son and we were woken up repeatedly by loud sounds starting at 4:30am. These issues would have been annoying but what kicked this review all the way down to 1-star is the complete lack of follow-up from the hotel on all of my inquiries to reduce the room fee - the immediate response at the front desk was polite and understanding but directed me to an email address. Several emails later, not one has been returned. I've called several times and have only had the phone answered once. Other times it has rang dozens of times, then someone picks up and hangs up! Absolutely HORRENDOUS customer service. Will never stay here again.

Older place but the rooms were clean and the bathtub was deep (nice to find a tub). Great location in the center of things. We'll be back.

Great location but the place is a bit run down. Could benefit from a refresh during the off season. Very quiet though.

They are trying hard to keep the Village's first hotel up to date, and it's a great value with kitchenettes in the rooms and clean indoor pool & hot tub, all right in the middle of the upper village. Checkout is early at 10am and overnight parking expires at 11am, so if you hit the slopes after checkout, purchase more parking time from the machine or front desk.

Room not properly cleaned

Great location, really good staff. Amazing experience.

Walking distance to skiing gondola. However, there was in incident happened when we stayed. There were loud drilling and nailing noise very close to our room at midnight, 4 am and 5 am. That loud noise woke us up several times. Not sure if it’s part of the property’s problem. It’s a problem for us to return to this property though.

It was clean only dishwasher had dirty glasses and cups when moved in. Only two towels even though we booked for 3 ppl. No service was provided tried to get some more towels in the morning and could not reach reception for 1hr after went down and no one was there. Had to go to pool and find some fresh towels there.