We stayed for 15 nights and it was perfect. All of the staff were so friendly, all were polite and so helpful throughout. The room. Was spacious, the bed super comfortable and the shower had good pressure and always hot. There was an excellent choice for breakfast that changed daily. The swimming pool was tidy and a great place to cool down or relax. Our balcony had great view of the river and all its goings on. We left our scooters safe outside and they were moved into storage overnight which was reassuring. We got so much support from Tracy, the Operations Manager who was genuinely interested in our plans, made recommendations and helped with any questions. Emma and Hanna on reception were so helpful and also made suggestions of perfect cafes to visit and things to do. The catering team are an asset to the hotel, really concerned to make sure that the breakfast is well stocked and all guest have what they need. On the first day, I asked for a teapot for my tea, ever morning after, it appeared without me asking again... It was those sorts of little touches that made the visit so special and has ensured that we will visit again. I have made new friends in Vietnam and I can't wait to go back.
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