The staff with exception of the cleaning lady, and one of the workers who helped me with my luggage were rude, and unpleasant.
This hotel prides it self in being a high end hotel; nevertheless the guest experience was inneficient, food quality, and overall atmosphere was lackluster.
My family and I waited 25 minutes for someone to acknowledge us at the restaurant, not only that I asked for transportation services and the driver was very entitled. He wanted to charge me $360 for driving two hours outside of Quito, when I asked why he felt justified charging me that amount he had the nerve to tell me if you dont like what I charge then good luck finding someone else.
At the end of the day, the staff members were quite dismissive and lacked guest service skills; there was a front desk woman by the name of Fernanda she was very rude and lacked empathy most definitely.
For the amount of money I was charged I had high expectations, sadly this was not worth the expense encurred.
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